Refund Policy

Effective as of 01/01/2026

This Return Policy governs the contractual relationship between GRIFFON and any individual or legal entity making a purchase via the GRIFFON website (hereinafter the “Customer”).

Any order placed on the site implies unconditional acceptance of this Return Policy.

General principle

At Griffon, each product is designed with high standards and made to last. Our toilets are conceived as decorative and technical objects, crafted with care, often according to precise customization choices. This return policy aims to clearly and transparently define the conditions under which a product can be returned or exchanged. This policy applies to all customers, without distinction between private individuals and professionals.

1. Right of withdrawal

In accordance with the provisions of Articles L221-18 and following of the Consumer Code, the right of withdrawal applies within 14 days from the receipt of the product.

Exception – Customized Products

In accordance with Article L221-28 of the Consumer Code, the right of withdrawal does not apply to customized or made-to-measure products.

The following are notably considered customized:

  • products made in a specific color,
  • products made according to a choice of finish or specific configuration,
  • any order involving manufacturing dedicated to the customer's request.

👉Any customized Griffon product cannot be returned, exchanged, or refunded, except in case of proven defect or non-compliance.

2. Products not eligible for return

No returns can be accepted in the following cases:

  • customized or made-to-measure product,
  • product installed, used, or modified,
  • product returned incomplete or damaged after delivery,
  • product returned without prior agreement from Griffon.

3. Defective or non-compliant products

Despite the care taken in manufacturing and shipping, if a product shows:

  • a manufacturing defect,
  • a non-compliance with the order,
  • damage related to transport, if you notice that one of the delivered products is damaged and/or broken, refuse the delivery and write “damaged product” or “broken product” on the delivery note. Then write to us at contact@griffon.fr within 48 hours at most after receiving your order.

4. Reporting deadline

Any issue must be reported within a maximum of 48 hours after receiving the product and sent to the following email address: contact@griffon.fr.

The request must be accompanied by:

  • the order number,
  • a precise description of the problem,
  • photographs allowing the assessment of non-compliance or defect,
  • the purchase invoice.

5. Return conditions

No return will be accepted without prior written approval from Griffon.

If a return is authorized:

  • the product must be returned in its original packaging, carefully protected,
  • the product must be in perfect condition, unused and uninstalled,
  • the return costs will be specified when the request is approved.

In case of a defect or error attributable to Griffon, the return costs will be covered by Griffon.

6. Refund or replacement

Depending on the situation, Griffon may offer:

  • a product replacement,
  • or a refund, made via the original payment method.

The refund, if applicable, will be processed within a maximum of 14 days from the final approval of the return by Griffon.

7. Contact

For any questions regarding returns, product compliance, or assistance requests, our customer service is at your disposal:

8. Modify my order after receipt

If you wish to modify your order after receiving it, you have a period of 14 days from the receipt of the product to request a return by writing to us at contact@griffon.frThe costs and organization of the return are your responsibility, and a modification fee of €100 will be applied.

We then need a period of 14 business days from the receipt of your item in our warehouses to proceed with the inspection of the returned items' condition. If all items are compliant, we will then contact you to arrange the delivery of the new desired products as soon as possible. The shipping costs for this new shipment will be charged to you.